返金ポリシー

If your item arrives damaged or not as expected, please contact us within 7 days of delivery. We'll happily replace or exchange your item to ensure your full satisfaction.

To be eligible for a return, your item must be in the same condition that you received it, unused, with cotton bag, card inserts, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at aloha@pupukealux.com. If your return is accepted, customers are responsible for return shipping costs. We recommend using a trackable method to ensure safe delivery. We will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders, gifts sets, or Country Living candles). Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with all accessories, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at aloha@pupukealux.com.