Return & Refund Policy

At Pūpūkea Lux, each piece is thoughtfully prepared and packaged with care. Because our products are handcrafted, we do not accept returns for change of mind, scent preference, or other non-defective items.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the incorrect item, please contact us within 7 days of delivery at aloha@pupukealux.com.

Please include your order number and photos of the item and packaging so we can evaluate the issue.

If your return is approved, we will provide instructions for returning your item.

Return Shipping Costs

Customers are responsible for return shipping costs.

We recommend using a trackable shipping method to help ensure your return arrives safely. Original shipping charges are non-refundable.

Items returned without prior approval will not be accepted.

Return Eligibility

Approved returns must be:

• In the same condition in which they were received
• Unused
• Returned with the original cotton bag, card inserts, and packaging when applicable
• Accompanied by proof of purchase

Returns are accepted only for eligible damaged, defective, or incorrect items. We do not accept returns for change of mind, scent preference, or other non-defective items.

Exchanges

We do not accept exchanges.

If an eligible damaged, defective, or incorrect item is approved for return, we will provide instructions for the return and any applicable refund.

Non-Returnable Items

Certain items cannot be returned, including custom or special-order products, gift sets where individual components have been used, sale items, gift cards, and Country Living candles.

If you have questions about whether your item is eligible, please contact us at aloha@pupukealux.com.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at aloha@pupukealux.com.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, where required by applicable law.

Returned items must be in the same condition in which they were received, unused, with all accessories and original packaging, and accompanied by proof of purchase.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Contact Us

For questions about returns or refunds, please contact:

Pūpūkea Lux
aloha@pupukealux.com